Simple, transparent pricing
Plans for venues of every size. Non-profits get the Base plan free and half off the others.
30-day free trial on every management plan
Taking payments? Card processing is 2.9% + $0.30, and our platform fee of 1–3% comes out of your payouts. We take no platform fee on donations or on pay-what-you-can amounts. How the fees work
Management plans
Agreements, shifts, ticketing and tech, sized to your venue.
Free plan
For independent producers and teachers
1 managed and 12 listed events a month
Check-ins are not limited
Never billed for extras
Free, with no time limit
- Event listings and online ticketing
- Event management for producers
- Front of house console and ticket scanning
- The Door Terminal app for Android
- Self check-in kiosk
- Sign-in and attendance
Base plan
For small organizations
4 managed and 25 listed events a month
100 check-ins included per event date
Free for non-profits
Free for non-profits, with no time limit
- Everything in the Free plan
- Staff and volunteer shifts
- Agreements and contracts
- Forms and questionnaires
- Google Calendar sync
- Email notifications
Medium plan
For growing organizations
16 managed and 50 listed events a month
200 check-ins included per event date
$37.50/month for non-profits
- Everything in the Base plan
- Tech and operations planning
- QR code check-in
- Custom organization branding
- Several rooms, with bookings and packages
Large plan
For established organizations
64 managed and 120 listed events a month
500 check-ins included per event date
$112.50/month for non-profits
- Everything in the Medium plan
- Ticketing for runs of many nights, and seating charts
- Settlements and financial reports
- Email support and help getting set up
API access is a $50/month add-on, or included with Pro. Add-ons are billed separately.
Pro plan
For larger organizations
64 managed and 300 listed events a month
Unlimited check-ins
Half off for non-profits
- Everything in every plan
- Unlimited check-ins on every date
- The REST API and the operations connection for AI assistants (MCP)
- Direct email support from the team that builds Venue Family
What happens when you start a trial: you enter a card, nothing is charged for 30 days, and you can cancel before then from your billing settings. The free plan needs no card at all.
Venue directory listing · $20/month per organization
Want people to find your spaces and ask to rent them?
A directory listing puts every space you manage in our public venue directory, where renters can ask for a quote.
What each plan includes, and what going over costs
Every paid plan includes a monthly allowance of managed events and listed events, and a number of check-ins on each event date. Go past one and everything keeps working. We email your admins when you get close, when you reach it and when you pass it, with the rate and the amount so far. On the 1st we email a closing statement, and the extras are added to your next invoice, plus any applicable tax. The Free plan has fixed limits and is never billed.
| Plan Tier | Monthly Price | Managed events included shifts, ops & contracts | Each extra managed event | Listed events included ticketing & door check-in | Each extra listed event | Check-ins included per event date | Each extra check-in |
|---|---|---|---|---|---|---|---|
|
Free
Community
|
$0 | 1 a month | Not available | 12 a month | Not available | Not limited | Not billed |
|
Base
Free for non-profits
|
$25 | 4 a month | $5 | 25 a month | $3 | 100 | $0.05 |
|
Medium
$37.50/month for non-profits
|
$75 | 16 a month | $4 | 50 a month | $2 | 200 | $0.03 |
|
Large
$112.50/month for non-profits
|
$225 | 64 a month | $3.50 | 120 a month | $1.50 | 500 | $0.02 |
|
Pro
All features
$200/month for non-profits
|
$400 | 64 a month | $3 | 300 a month | $1 | Unlimited | — |
Prices are before tax.
What is a Managed Event?
Events requiring full venue operations: volunteer and staff shift scheduling, tech/ops specifications, digital contracts, rental agreements, custom form fields, waivers, and change approvals.
What is a Listed Event?
Events published to your calendar with public landing pages, online ticket sales paid out to your own Stripe account, and mobile Front of House door scanning / Kiosk check-in.
Going over your allowance
On a paid plan you are never locked out of creating events or checking people in. As you get close to an allowance, reach it and pass it, we email your organization's admins the rate and the amount so far, then a weekly total while you are over. Your Billing page shows the same numbers all month. On the 1st we email a closing statement; the extras are then added to your next invoice as their own lines, plus any applicable tax, and never for more than that statement showed. Non-profits pay the same rates for extras as everyone on their plan. Extras are billed only for full calendar months on a paid plan, so your trial month and the month you sign up are never billed for extras. The Free plan has no extras: once you have used the month's 1 managed and 12 listed events, you can create more on the 1st, or start a paid plan.
What counts
An event counts in the month your team creates it, or the month your team marks a public submission or booking request tentative, approved or published. Requests you decline or never act on do not count. Events pulled in from Eventbrite do not count, and neither does a rental booked from a quote. A deleted event does not count. A check-in is one person on one event date: a ticket scan, a member, or a name your team enters at the door. The same person twice counts once. People who sign themselves in on your public guest page are in your headcount and are not billed.
We are not charging for extras yet. Before we start, we will email every paying customer's admins the starting month, at least 14 days ahead.
Venue directory listing
Show your spaces to people looking for somewhere to rent, and take their inquiries.
Directory listing
$20/month per organization, for every venue you manage
One price, billed from the start rather than after a trial. Qualified non-profits get half off this too.
-
A page for each space
Photos, amenities, capacity and prices
-
A place in the public venue directory
Where people planning events look for somewhere to hold them
-
Inquiries straight to you
Renters ask for a quote or a tour, and the request comes to you
-
Reviews
From signed-in visitors, and you approve each one before it shows
-
Clicks and inquiries
See how many people looked, clicked through and asked
Add a listing to any plan, or on its own.
Lantern Hall
Sprung wood floor, theater lighting, sound package · up to 250 people
9.2 out of 10 from 12 reviews
See real listings in the directory.
Browse the venue directory →Add-ons
Extras you can add to any plan, and a few we are still building. Anything available now or in beta can be added today; the rest is marked for what it actually is.
Available now
Live today and in use at our founding partner venue.
Custom organization branding
$5/month
included with Medium plans and up
Your logo and brand color on every email we send for you and every page we host for you: receipts, ticket checkout, embeds and dashboards.
More about Custom organization branding →Ticketing channels
$20/month
$20 per channel per month
Keep selling where your audience already is. Connect an outside ticketing platform and its buyers land on your door list with everyone else.
Supported today: Eventbrite, Ticket Tailor and pretix.
Venue Family is not owned, developed, or controlled by Eventbrite, and we are not an Eventbrite partner.
More about Ticketing channels →Signatures & Waivers
$25/month
no charge per signature or per envelope
Signatures on your own forms with no charge per signature, plus unlimited certified envelopes for contracts and agreements that need a third-party audit trail — no per-envelope charge, no monthly allowance to run out of.
How forms and signatures work More about Signatures & Waivers →API and developer access
$50/month
included with the Pro plan
Connect your own website, apps or CRM through a documented REST API, with TypeScript and Python clients and API tokens you scope yourself.
More about API and developer access →Neon One
$25/month
Two-way sync connecting constituent profiles, donations, campaigns, membership tiers, and door attendance telemetry with Neon CRM.
More about Neon One →In beta
Working and available to add, while we finish shaping it with the venues using it.
Mailchimp
$25/month
Ticket buyers, door sign-ins and form respondents who agreed to hear from you go into your Mailchimp audience, tagged with the event. Unsubscribes in Mailchimp come back here too.
More about Mailchimp →In progress
Being built now. We name these because we intend to ship them, not because a date is set.
Asana
Pricing at launch
Send your event run sheet to Asana — a project per event, with tasks for the dates, load-in and deadlines — so production planning lives where your team already works.
More ticketing channels
$20 per channel per month
Humanitix, Luma, Resident Advisor and SimpleTix next, working the same way as the channels we already support. Connect as many channels as you need at $20/month each.
Text messages
Pricing at launch
Shift invitations and booking offers by text, answered with a tap or a reply of YES or NO, and a reminder the night before. Consent and opting out are built in from the start.
Exploring
On our list and researched, but nothing is built yet. If your venue needs one of these, telling us moves it up.
QuickBooks
pricing to be announced
Send event revenue, rental invoices and payouts through to your books, so reconciling stops being a monthly export.
Shopify
Pricing at launch
Merch alongside the ticket: sell shirts and records from your Shopify store on the same night out, and see both in one settlement. Tell us what you would want this to do.
Waiting on one of these? See where each one stands , or tell us which you need .
Questions people ask
How does the non-profit discount work?
Non-profits get the Base plan free and half off the other plans. Choose non-profit when you sign up and give your EIN. The discount is applied at checkout, and our team checks your non-profit status afterwards; if we cannot confirm it, the discount is removed and we email you.
Is there a free trial?
Every management plan has a 30-day free trial. Cancel before it ends and you are not charged. Non-profits on the free Base plan never enter a card. A directory listing on its own is billed from the first day, with no trial.
What do you take when money comes in?
Card processing, 2.9% + $0.30, and our platform fee: 1% on an event's first 100 tickets, 2% from 101 to 1,000, and 3% after that. Both come out of your payout.
We take no platform fee on donations or on amounts a buyer chooses to pay; card processing still applies, and a donor can choose to cover it. You can also let ticket buyers cover the fees at checkout.
Sales tax on ticket orders is calculated, collected and remitted by Venue Family through Stripe Tax. We are the marketplace facilitator, so the tax is filed under our registrations and taken out of the payout, and there is nothing for you to remit on those sales. You choose whether your prices include tax or have it added at checkout.
Can I change plans?
Yes. Email us and we will move your plan the same day, prorated to the date of the change.
How do I pay?
By credit or debit card, billed monthly. Card payments are handled by Stripe. We never store card numbers. If your venue needs yearly invoices or bank transfers, contact us.
Can I cancel?
Yes, from your billing settings, at any time. You keep the paid features until the end of the month you have paid for.
We are a small team, and what our venues ask for is what gets built first. Contact us