Build reliable recurring revenue from your community. Learn how Venue Family powers branded membership programs, issues verified Apple and Google Wallet passes, automatically applies ticket discounts at checkout, and accelerates door check-in with NFC taps.
Configure flexible monthly and annual sustaining levels that incentivize community participation.
Offer monthly sustaining contributions (e.g. $15/month) or annual commitments (e.g. $150/year). Stripe Subscriptions automates renewal billing, card updates, and dunning.
Set a percentage discount (e.g. 20% off all tickets). When an active member is signed in during ticket checkout, discounts calculate and apply to the remaining subtotal instantly.
Allocate monthly free ticket allowances (e.g. 2 free tickets per month). Venue Family tracks usage automatically and resets quotas at the start of each billing period.
For 501(c)(3) organizations, specify a Tax-Deductible Percentage when configuring each tier. Venue Family calculates the tax-exempt gift portion by subtracting the Fair Market Value (FMV) of perks (such as complimentary tickets and merchandise) from the total annual dues.
No app download required. Supporters store their membership card in native device wallets.
Formatted with your venue branding, tier badge, constituent name, member number, and high-density 2D QR code for instant scanner recognition.
One-tap save link for Android users that stores directly into Google Pay / Google Wallet with real-time expiration notifications.
Mobile-responsive web card accessible at /membership-pass for constituents who prefer bookmarks or home screen shortcuts.
Billed annually • Renews automatically
Admit members effortlessly without slowing down queue lines on busy show nights.
Members tap physical RFID/NFC keycards against self-service sign-in kiosks. The PassCheckInService validates membership active status in under 50 milliseconds.
Pair low-cost Android NFC handsets with door staff tablets. Phone taps immediately communicate with the Front-of-House console to confirm entry.
Door and box office staff see prominent member level badges next to guest names on the arrival roster, enabling personal greetings and VIP hospitality.
Eliminate tedious manual receipt generation during tax season for 501(c)(3) arts organizations.
At the end of each calendar year, members can navigate to their portal at /my-memberships and generate a downloadable PDF tax receipt. The receipt provides a line-by-line itemization of all monthly dues or annual contributions collected during that calendar year, clearly showing:
Maintain a single unified ledger of constituent profiles, donations, membership levels, and door telemetry.
When donors join or renew directly in Neon CRM, inbound webhooks provision active passes and benefits in Venue Family. External CRM supporters immediately enjoy member ticket discounts.
Online Stripe membership purchases push straight into Neon CRM with matched Account IDs and payment records. Attendance telemetry records automatically to constituent timelines.
When signed in to their account, the ticket checkout automatically detects available comp tickets for that month. Members select the complimentary ticket option at $0 checkout. Unused comps do not roll over past the end of the monthly billing period.
Stripe Smart Retries attempts card recovery automatically while sending dunning notices. In Venue Family, the member status transitions to past_due. During past_due status, door check-in prompts staff with an advisory note, giving your team an opportunity to assist with card updates.
Yes. Administrators can open the Member Roster at /org/memberships and click "Grant Membership" to assign any tier to an individual without initiating a Stripe subscription. Comped members receive full digital passes and ticket perks.
The public checkout at /memberships/{org-slug} allows one-step sign-up where the customer enters their name, email, and payment details. Their Venue Family account and digital pass access are provisioned automatically upon checkout completion.
Our support team is ready to help you configure custom tiers, test your door scanner hardware, or connect Neon CRM.