Protect sensitive financial accounts, empower guest curators, and equip day-of-show staff with tailored permissions. Understand Venue Family’s surface-based authorization, granular abilities, and the essential distinction between Scope All and Scope Own.
Every organization comes pre-configured with 5 battle-tested roles tailored to performing arts and venue management.
Complete authority over Stripe bank payouts, subscription billing, venue settings, e-contract templates, and user permission invites.
Manages venue listings, responds to rental quotes, schedules calendar events, coordinates staff shifts, and approves production riders.
Runs show-night door operations: Front-of-House Console, live QR ticket scanning, comp ticket generation, and usher coordination.
Accesses the Tech Dashboard: oversees stage sound, lighting cues, AV inventory, soundchecks, and technical stage riders.
Submits event proposals, creates listed community shows, and connects artist discovery profiles. When paired with Scope "Own", artists manage their specific productions safely.
How Venue Family isolates guest producers from sensitive organization records without sacrificing collaboration.
Grants apply to the entire organization. A user holding a role with Scope "All" can see, edit, and coordinate events across all spaces and dates in the workspace.
Narrows every granted ability exclusively to the events that user authored (events.user_id). Even if granted event editing, an own-scoped user can NEVER view other producers’ shows, alter organizational settings, or inspect bank payouts.
Venue Family partitions workspace functionality into 8 discrete surfaces. Assign team members only the surfaces they need.
Calendar curation, event intake, director approvals, and scheduling.
Sound, lighting, stage riders, audio channel lists, and backline gear.
Stripe payouts, ticket revenues, settlement reports, and refunds.
Shift rosters, 7shifts integration, volunteer call times, and FOH.
Promotional banners, discovery tagging, social syndication, and ads.
Subscription plans, organization billing invoices, and payment cards.
Venue locations, child rooms, pricing packages, and contract rules.
Team invitations, role assignments, scopes, and staff status.
Behind the surfaces, atomic abilities gate individual user actions with total precision.
events.create • Publish listings
events.edit • Modify dates & pricing
events.delete • Cancel or archive shows
comps.issue • Issue free guest tickets
shifts.manage • Schedule & assign staff
shifts.view-pay • View wage rates & costs
shift_types.manage • Configure positions
performers.manage • Tag & link artists
locations.manage • Edit rooms & rates
finance.manage • Connect Stripe payouts
users.manage • Invite staff & collaborators
roles.manage • Edit role permissions
How to onboard visiting artists or independent festival producers safely in 3 steps.
In Organization Settings → Users, click Invite Member. Enter their email address and select Role: Member or Manager.
Select Scope: "Only their own events". This safely sandboxes their view strictly to the shows they produce without accessing organizational records.
The guest curator logs in, builds their event listing, edits performer line-ups, and tracks ticket sales in real-time.
Every change to a role or an invitation is recorded, and the roles below set what each person can see and do.
Every role change, invitation and status change is recorded with a timestamp. A person whose scope is "own" cannot give themselves more access, see bank account numbers or change billing settings. The Venue Family team reviews ownership claims and venue takeovers.
Everything you need to know about setting up permissions and inviting collaborators.
Scope "All" applies a user’s permissions across the entire organization (all events, schedules, and venues). Scope "Own" restricts their permissions strictly to the events they created. An own-scoped user cannot view or modify events produced by other team members.
No. Guest producers assigned Scope "Own" have zero access to the Finance dashboard, organization Stripe Connect accounts, or billing subscription invoices. They can only see the ticket sales and payouts directly associated with their specific show.
In Organization Settings → Roles, Organization Admins can click "Create Custom Role". Select which of the 8 dashboard surfaces to display, toggle exact abilities (such as shifts.manage or comps.issue), and designate the default scope.
Our support team can help you review permission scopes, invite technical staff, and verify role-based access for multi-room venue facilities.